Date Change, Cancellation & Hurricane Policy
Effective date: October 30, 2026 · GWCOA1 LLC, doing business as My Beach Home Away From Home
We know plans change. We don't offer refunds or cancellations, but we do everything we reasonably can to move your vacation instead. Here's exactly how it works.
Refunds and cancellations
All payments are non-refundable, including payment plan payments. Leaving early, arriving late or shortening your stay does not create a refund or credit. We strongly recommend travel insurance, which can cover illness, emergencies and other reasons you might need to cancel.
Changing your dates
| When you tell us | What we can do |
|---|---|
| 30 or more days before check-in | Move your stay to new dates, subject to availability |
| 15 to 29 days before check-in, for an emergency | Move your dates or give you a credit toward a future stay |
| Fewer than 15 days before check-in | No date change or credit is owed. For a last-minute emergency with proof (such as a hospital record, a death in the immediate family, military orders or a jury summons), contact us right away and we will try to work with you |
Good to know:
- Ask in writing, by email or text.
- New dates are for a stay of equal or lesser value. If the new dates cost more, you pay the difference. Leftover value is not refunded.
- Credits are typically good for a stay that begins within 12 months of your original check-in date.
- Each reservation can typically be changed once. Exceptions are decided case by case.
Hurricanes and mandatory evacuations
This applies when a government authority issues a mandatory evacuation order covering the property's location. Storm watches or warnings, voluntary evacuations, rain and beach or water closures do not qualify.
- If the order is in effect before you check in: we'll move your stay to new dates of equal value, subject to availability, to be used within 12 months.
- If you must evacuate after you check in: please leave when ordered and stay safe. We'll replace every unused night on future dates of equal value, plus one free night on us, to be used within 12 months.
- If the home can't be used for a reason within our control or because of storm damage, we'll move your stay or, if you prefer, refund the nights you couldn't use.
We watch the weather closely and will reach out to you during any storm. Your safety always comes first.
Questions
Call or text +1 855-984-8669 or email BookingRequest@MyBeachHomeAwayFromHome.com. The full terms are in the Vacation Rental Agreement you sign when you book.